Head – BPLS APS

Job Title: Head – BPLS APS

Department: Production CPBS – BPLS APS

About Business line/Function: BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge AI & Cloud technologies.

Within BNP Paribas Group IT, business is organized in several Poles (CPBS) and teams are organized in several divisions called “APS” which are each responsible for a business line.

· BPLS

· Personal Finance

· BCEF

· FORTIS

· BNL

· Arval

The current position is to be filled within BNPP Leasing Solutions APS team.

CTO BPLS is responsible of the Production for leasing solutions, either Application Production, Infrastructure and/or Production Security. The organization relies on Producers (BP2I, CIB ITO, Local Producer) for Infrastructure services and platforms. The CTO manages Application Production for Personal Finance

• Manage Production environment for applications, guaranteeing quality & stability for Business, relying on Data.

• Frame & run conditions to consume infrastructure services for applications in a secure mode. 

• Advice Métiers to adopt proper technologies means, regards to business application needs.

 

Position Purpose: 

This is for a role as Application Support Manager within India CoE BNP Leasing solution APS. 

The role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL.

This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.

The APS leasing solution team is responsible for providing production support, deployment and maintenance activities of key application platforms within the BPLS Services domain

 

The ISPL BPLS APS team is being built to take IT production activities to the next level. Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production.

ISPL is also guardian of Production and must ensure that migration will be efficient and keeping the same quality level, including failover operations for releases, incident and Disaster Recovery exercises.

To increase the speed and to reduce the cost of migration, we plan to industrialize and automate our way of setting up our scheduling landscape, including dependencies with file transfers, scripting, SQL, Oracle, file handling, Windows, Linux and IIS. 

The team’s scope will be expanded in the future beyond the first set of activities described depending on business applications needs and the overall BNP Paribas IT organisation.

Responsibilities

Direct Responsibilities

· Manage a team of 18+ resources with the help of N-1’s

· Manage day-to-day operations as per BNP Standards for BPLS APS 

· Enhance & manage existing scripts/process as per BPLS APS Standards. 

· Support for the various BPLS IT teams regarding BAU issues. 

· Documentations, process definition, stakeholder management

· Hands on manager with 50% on Production and 50% on management to start with

· Responsible for monitoring production environment and act proactively to prevent application disruption or crash and performance issues

· Responsible for resolving support issues by using his technical expertise and flexible enough to look for solutions that may be out of the box

· Handling ITIL methodologies such as Change, Incident, Problem, and Service Management to address the production activities

· Monitoring night batch and ensuring reports are generated well and transferred to the client by adhering to the SLA defined

· Monitoring the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

· Coordinate with Infrastructure teams on events of patching & upgrade of servers to ensure the applications are stable and running after the infrastructure work

· Responsible for STG/QUAL/PROD deployment and validation,

· Analyzing/documenting problems, recommending solutions and initiating corrective action

· Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Contributing Responsibilities

· Contribute to the knowledge transfer with Paris APS teams.

· Contributes to the definition of procedures and processes necessary for the team.

· Help build team spirit and integrate into BNP Paribas culture.

· Contribute to the regular activity reporting and KPI calculation.

· Contribute to continuous improvement actions.

· Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

· Strong people management skills

· Strong Knowledge of ITIL

· Strong knowledge IT infrastructure

· Linux

· Oracle/Sybase DB

· Windows knowledge

· DevOps process

· Cloud knowledge & Experience

· Familiarity with database technology is required: Oracle and SQL Server

· Good written and spoken English.

· Measure and identify areas for improving Quality and overall Delivery.

· Able to communicate efficiently.

· Good Team Player

 

Behavioral Skills: 

o Excellent Communications

o Ability to collaborate / Teamwork

o Ability to understand, explain & support change

o Attention to detail / rigor

Education Level: Graduate & Above

Location: Mumbai (TN)

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.