Customer Policies

• Customer Service Policy
• Customer Rights Policy
• Compensation Policy

BNP Paribas Policy document on

• immediate credit of local / outstation cheques
• time frame for collection of local / outstation cheques
• interest payment for delayed collection

• BNP Paribas Cheque Collection Policy
• BNP Paribas Deposit Policy

In terms of section 16 (1) of DICGC Act 1961, the limit of the total amount payable by the Corporation to any one of the depositor in respect of his/her deposits with an insured bank in the same right and capacity shall be INR 5 lakh from the February 04, 2020.

• BNP Paribas – Collection of Dues and Security Repossession Policy
• Customer Complaint Policy
• Policy on Customer Protection and Unauthorized Electronic Banking Transactions
• Policy Framework for Cross border transactions
• Policy for handling Export Transactions
• Policy for handling Import Transactions
• Facilities for Exchange of Notes and Coins
• RBI citizen charter for Currency Exchange