Assistant Manager – BSO – LC TAX EMEA

About Business line/Function:
Global Custody team in Paribas Securities Services is segregated into Corporate Actions, Income and Tax for operational efficiency and accuracy. The Global Custody Tax team handles client documentation for offering tax benefits to the client. The role is based in Chennai and supports Asia/Americas/European business hours.

Position Purpose:
The Manager will guarantee global quality and level of client service, oversee the processing of Global Custody Tax processes, monitor Nostro and suspense accounts, apply DPO guidelines, manage workload allocation, produce and follow‑up KPI indicators, and maintain communication with European hubs and local spokes. Additional responsibilities include recruitment, training, appraisal, HR and mobility management, implementation of procedures, 2‑Strack escalation and change‑request prioritisation, client‑visit support, BIA/BCP documentation upkeep, and ad‑hoc duties as required.

Responsibilities

Direct Responsibilities

• Guarantee global quality and client‑service level.
• Oversee processing of Global Custody Tax operations.
• Monitor Nostro and suspense accounts.
• Apply Process Owner guidelines and ensure smooth BAU (workload allocation, event follow‑up, KPI production & monitoring, communication with relevant services).
• Participate in regular conference calls with European hubs and spokes; establish communication links to discuss daily operational & performance issues.
• Recruit, train, appraise and manage HR/mobility issues for the team 
• Implement procedures; handle escalations and change‑request prioritisation.
• Support client visits and assist the Head of Custody Operations with administrative activities.
• Maintain up‑to‑date BIA and BCP documentation.
• Work flexible shifts to support Asia/Americas/European business hours; be prepared to travel as required.

Contributing Responsibilities

• Cordinate for recruitment, performance appraisal, and staff development.
• Implement new procedures and support continuous improvement initiatives.

· Manage projects and their implementation

Technical & Behavioral Competencies

Technical Skills

• Strong understanding of tax laws and withholding taxes.
• Knowledge of Double Tax Treaty Agreements, International Taxation, Custody Operations, Relief at Source and Reclaim processes.
• Proficiency in Microsoft Office, with strong MS‑Word and Excel skills.

Behavioral Skills

• Strong analytical and detail‑orientation.
• Service commitment and solid organisational abilities.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team, prioritising multiple tasks and meeting strict deadlines.
• Flexible mindset to adapt to varied shift timings and travel requirements.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills

1. Tax laws & withholding tax compliance
2. Double Tax Treaty & International Taxation
3. Custody Operations & tax documentation
4. Relief at source & tax reclaim procedures
5. MS Word & Excel (advanced)

Behavioral Skills

1. Analytical thinking
2. Decision making
3. Service‑driven mindset
4. Strong organisational & prioritisation abilities

Education Level: Professional qualification in Taxation (CA, CWA or equivalent)

Experience : 9-12 years

Location: Chennai, India (flexible shift coverage).

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.