Jobs Archive - Page 3 of 40

Job Title: Client Service Representative

Department: Client Engagement and Financial Security

About Business line/Function:

Client Management Operations team leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services.

Position Purpose:

Within the Global Banking Client Management division of BNP Paribas CIB, Client Service Support team’s objective is to provide our clients with a top-of-the-range service

The Audit Request team is responsible for the production and distribution of audit confirmationsto Auditors for Global Banking products and Corporate Banking products for the APAC regions.

The team is also the entry point for any enquiry from clients and auditors regarding their Audit confirmations for the scope of products mentioned above. The team interacts on a regular basis with the big 4 as well as hedge funds.

Responsibilities

Direct Responsibilities

Manage client queries related to Audit Confirmations

ü Ensure any request regarding Audit Confirmations is processed as per our service levels agreements.

ü Maintain a close relationship with VIP clients

Produce day to day services Audit Statements

ü Ensure the audit reports parameterization in systems in accordance to the current procedures

across asset classes and ensure the correct and timely production and delivery of these reports

ü Ensure daily controls and distribution.

Ensure Operational efficiency

ü Maintain, enhance and develop relevant operational related policies and procedures.

ü Propose and / or sponsor any improvement (automate) that could help to streamline or secure

ü processes

ü Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)

Contributing Responsibilities

Maintain internal network

ü With the RMs dedicated to the client to get an accurate and updated understanding of the client needs

ü With Back and Middle Offices to ease problem solving through a partnership based relation

ü Share and disseminate the common objective of global client satisfaction

Achieve Client Satisfaction

ü Advocate for client while upholding bank policy and industry regulation

Key contributions

ü Maintain and develop relationships with internal stakeholders (RM, CSD, Credit team & Marketers etc.)

ü Contributes to the development of systems (bring ideas re. new functionality to improve the system)

ü Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas

ü Contribute to the development of colleagues through knowledge sharing on all aspects of the role.

ü Be open minded and suggest ways to continually streamline and improve the process.

Technical & Behavioral Competencies

Specific Qualifications:

• 2+ years in a client facing role

• Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.

• Expert in English language (verbal and written)

• Advance knowledge of Microsoft PowerPoint and Excel suite

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

Analytical Ability
Proficient in MS Excel
Swift decision-Making Ability
Skill 4
<Insert more skills as necessary>

Behavioral Skills:

Client focused
Ability to collaborate / Teamwork
Communication skills – oral & written
Ability to synthetize / simplify
Innovativeness

Education Level: Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

Description

Job Title: Assistant Manager

Department: Asset Management – Investment Operations

About Business line/Function: Reporting Production Expert

Position Purpose:

The Reporting Production Analyst is responsible for the day-to-day execution of regulatory transaction reporting obligations across EMIR Refit, SFTR, MiFID II covering both EU and UK jurisdictions, and ASIC Rewrite. The role sits at the heart of the first line of defense for regulatory reporting, ensuring that all reportable transactions are submitted accurately, completely and on time to the relevant Trade Repositories and Approved Reporting Mechanisms across jurisdictions.

Reporting to the Regulatory Transaction Reporting team, the Production Analyst works as part of a team with interchangeable resources, each expected to operate across all four regulatory regimes and across both EU and UK jurisdictions where applicable. This versatility is essential to ensure business continuity, balance workload across the team, and provide a single, consistent operating standard regardless of the reporting regime. For SFTR and MiFID II, the Analyst is responsible for the hands-on day-to-day production of regulatory reporting. For EMIR and ASIC, which are delegated, the Analyst is responsible for the oversight and monitoring of the production performed by the service provider, ensuring reporting obligations are met.

The role combines hands-on production (SFTR, MiFID II), oversight of outsourced reporting performed (EMIR OTC, ASIC), oversight of delegated EMIR reporting on ETD performed by clearing brokers, exception remediation, accuracy controls, reconciliations, pairing & matching, and reporting to senior stakeholders. It requires strong attention to detail, an in-depth understanding of regulatory reporting mechanics across EU and UK regimes, and the ability to challenge and monitor an outsourced provider as effectively as performing the reporting directly.

Responsibilities:

A. OVERSIGHT & MONITORING OF OUTSOURCED REPORTING EMIR EU, EMIR UK, ASIC

Perform daily oversight of the EMIR EU and UK scopes, and ASIC reporting production carried out by 3rd party Service Provider (SP), ensuring completeness, accuracy and timeliness of all reporting to DTCC.

Monitor 3rd party SP daily production, submission status and exception handling, and challenge the provider where standards are not met.

Review and validate the controls performed 3rd party SP, ensuring they are operating effectively and evidenced.

Reconcile the internal trade population against the reports submitted by 3rd party SP to identify missing, duplicated or incorrectly reported transactions.

Track and escalate persistent issues, recurring exceptions or SLA breaches by 3rd party SP to RTR team.

Maintain documented evidence of the oversight performed, supporting second-line oversight and internal/external audit requirements.

Act as the point of contact for 3rd party SP on EMIR EU and UK scopes, and ASIC production matters.

B. DAILY TRADE AND TRANSACTION REPORTING ACROSS SFTR (EU AND UK), MIFID II (EU AND UK)

Execute daily production reporting, ensuring all reportable trades and transactions are submitted within the regulatory deadlines.

Monitor reporting platforms and intraday flows to ensure timely capture and submission of all reportable events.

Validate report content against source systems post submission.

Track submission status and ensure all reports reach a final accepted state by Trade Repository or ARM/APA.

C. REJECTIONS AND EXCEPTIONS REMEDIATION

Investigate and remediate all rejections (NACKs) and exceptions raised by the reporting platforms and/or Trade Repository across EU and UK regimes.

Identify root causes (data quality, mapping, reference data, timing) and apply the appropriate corrective actions.

Make the necessary amendments and resubmit corrected reports within the regulatory timeframe applicable in each jurisdiction.

Maintain a clear audit trail of remediation activities for compliance and oversight review.

D. DAILY AND MONTHLY RECONCILIATION

Perform daily reconciliation on SFTR, MIFID, across EU and UK scopes to identify missing, incorrect or duplicated reports, investigate breaks, and implement remediation actions to resolve reconciliation breaks.

For EMIR EU and UK scopes, and ASIC, reconcile the internal data against 3rd party SP reported output as part of the oversight function.

Execute monthly reconciliations to validate the consistency between source data, and data submitted.

Document reconciliation results and escalate unresolved breaks to the Regulatory Transactions Reporting team with proposed resolution actions and timeline.

E. OVERSIGHT OF DELEGATED EMIR REPORTING ON ETD SCOPE PERFORMED BY CLEARING BROKERS

Validate completeness, accuracy and timeliness of reports submitted by clearing brokers.

Engage directly with clearing brokers to investigate discrepancies, request amendments and ensure corrections are made within the regulatory timeframe.

Track and escalate persistent issues or recurring reporting failures to RTR team.

Maintain documented evidence of the oversight performed, supporting RTR oversight and internal/external audit requirements.

F. PAIRING AND MATCHING

Investigate and resolve unpaired or unmatched transactions across EU and UK regimes, engaging directly with counterparties where required.

Manage UTIs processing in line with internal procedures.

Monitor and secure pairing and matching rates as a key indicator of reporting quality.

G. REPORTING TO RTR TEAM

Prepare and share daily statistics and dashboards for all jurisdictions (EU and UK for EMIR/MIFID/SFTR and ASIC) covering reported volumes, pairing and matching rates, accepted volumes, rejection rates and remediated volumes.

Highlight emerging/faced issues, trends or risks to the RTR team in a timely and structured manner.

H. CONTINUOUS IMPROVEMENT AND KNOWLEDGE SHARING

Identify ad escalate recurring issues.

Maintain up-to-date procedures, runbooks and knowledge base for all four regulatory regimes.

Cross-train and support fellow team members to maintain full interchangeability across the team.

Stay updated with regulatory requirements changes and contribute to impact assessments when changes are announced.

SPECIFIC QUALIFICATIONS

A. MANDATORY:

Minimum 2–3 years’ experience in regulatory transaction reporting within the financial services industry (asset management, sell-side).

Solid understanding of regulatory reporting mechanics: report submission lifecycles, ACK/NACK handling, UTI mechanics, pairing and matching, lifecycle events and action types.

Strong working knowledge of at least one of EMIR Refit, SFTR, MiFID II or ASIC Rewrite and the ability/willingness to acquire expertise across all four.

Demonstrated ability to monitor and challenge an outsourced reporting provider, including reviewing their controls, reconciliations and SLA performance.

Strong Excel skills (pivot tables, lookups, conditional logic) for reconciliation and reporting purposes.

B. NICE TO HAVE:

Working knowledge of 2 regulatory regimes or more (EMIR Refit, SFTR, MiFID II, ASIC Rewrite).

Hands-on experience with platforms such as: Aladdin, TRAX (ARM/APA), Tri-Optima, DTCC, IHS Markit.

REQUIRED SKILLS

Versatility and ability to switch between regimes and reporting flows depending on workload.

Strong analytical and investigative skills, with ability to perform root-cause analysis on data quality issues.

Capability to translate reporting issues into clear messages for the RTR team and management.

Capability to produce presentations and KPIs representative of reporting quality and activities in scope.

Ability to support colleagues to achieve interchangeability, through documentation, knowledge sharing and active collaboration.

Behavioral Skills:

Active Listening
Adaptability
Ability to share/pass on knowledge
Attention to detail

Education Level: Bachelor’s degree or Equivalent

Location: Chennai

About BNP Paribas Group:

activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability.

About BNP Paribas India Solutions:

Commitment to Diversity and Inclusion

About BNP Paribas India Solutions:

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

Commitment to Diversity and Inclusion

About Business line/Function:

Client Implementation team is spread across Chennai and Mumbai which is a part of India-MO-Business Implementation, is responsible to support various underlying transitions events such as new fund setups, fund Closure, fund restructure events etc in the fund accounting platform, trade management platform as well within the custody platforms (where applicable). The existence of the team is critical to ensure a smooth service delivery happens within the BAU which is spread across various MO teams such as trade management, derivatives, Corp actions etc.

Client Implementation follows ‘’HUB & SPOKE’’ model as the Client Implementation team acts as ‘HUB’ for implementing all transitional activities requested by client across all ‘Spoke’ locations. The team also acts as a bridge between the SPOKE and other internal teams in BNPP by facilitating the execution of accounting updates in accounting platform and instructing the custody movements for all transition related activities.

The Client facing ‘Spoke’ teams collage transitional event/activities requested by clients and pass them on to respective Client Implementation team in Chennai for Implementation.

Client Implementation teams split by locations,

ü AU/NZ Client Implementation

ü UK Transitions / Global client Implementation

ü SG Transitions

Job Title:

Assistant manager

Date:

Department:

MO-Client Implementation

Location:

Business Line / Function:

IFSO

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

AVP

Number of Direct Reports:

Directorship / Registration:

Position Purpose

The purpose of the role is to lead the Client implementation operational team in managing BAU activities in the space of various transition events such as Portfolio setup, Portfolio closure, Portfolio restructure, onboarding, off boarding of clients etc within Middle office.

The role would suit someone with overall understanding of Capital markets and hands on experience in Middle office / Custody operations with a strong understanding of third-party investment manager, client and custodian requirements. Fund accounting experience would also be highly beneficial.

Commitment, engagement and collaboration with a good understanding of project management principles are required to deliver a professional service, in a quality manner by building and maintaining a continuous service program that supports the business and enhances its responsiveness whilst protecting our existing business requirements through effective scope management.

Responsibilities

Direct Responsibilities

Ø An SME in performing various client implementation activities such as Portfolio setup, Portfolio closure, Portfolio restructure, onboarding, off boarding to the underlying Asset Manager clients.

Ø Ensure appropriate levels of governance are applied to all implementation activities.

Ø Undertake and / or oversee appropriate transition execution monitoring and checking.

Ø Maintain required transition records for reporting and audit trail purposes.

Ø Ensure KPIs and KRIs of the team are met and in line to SLA standards.

Ø Ensure all stock / cash movements are completed as per the agreed transition timelines.

Ø Ensure to support the team as a validator / controller as required in BAU.

Ø Ensure preliminary analysis is performed for the transition / project activities and to highlight any issues to managers / onshore transition managers.

Ø Ensure eye to detail in managing various activities within the process.

Ø Should participate in all the stakeholders meeting and ensure complete understanding of the project as per the client requirement.

Ø Develop and maintain strong working relationships across internal stakeholders i.e. All teams within Middle Office, Transition Manager/ SPOKE team, Fund Accounting, UUT, Registry, Performance, Custody and MFS (depending on product coverage of the implementation), Client Service Managers, Legal, Credit, Product, Audit, Compliance, Risk, IT, Regulators, Custodians, Trustees, Fund Managers, etc.

Ø Ensure the skill matrix and training plans are upto date for self and team (where applicable)

Ø Ensure periodic review of procedures, checklist etc are carried out and changes incorporated as required.

Contributing Responsibilities

Ø Proactive in managing risk and Incident management and adhere to appropriate escalation processes to escalate, for example, resource issues, delayed project phases, missed deadlines and other planning issues.

Ø Act as a SPOC for audit and other assignments for the team

Ø Contribute towards process enhancements to bring in operational efficiencies.

Ø Develop a strong understanding of all upstream and downstream processes, systems and stakeholders involved.

Ø Ensure effective communication to all the parties involved.

Ø To follow escalation protocols to managers, senior stakeholders on all critical topics within the process

Ø Ensure to be a backup for the managers of the team where required.

Ø Willingness to take on other duties as assigned by the manager.

Technical & Behavioral Competencies

Ø Demonstrated knowledge on Capital markets and trade life cycle.

Ø Working knowledge and a subject matter expert in Middle office / Custody operations within Equities, Fixed income, FX, Corp actions etc.

Ø Hands on experience in new fund setups, fund closure, transition activities etc within similar domain. Fund accounting (and preferably HiPort) experience would also be highly beneficial.

Ø Demonstrated knowledge on transition related activities linked to to Asset owner / Asset manager clients.

Ø Ability to work as part of a team of problem solvers, helping to solve complex transitions from strategy to execution in performing various client implementation activities.

Ø Ability to identify and make proactive suggestions for improvements before problems and/or opportunities arise.

Ø In dept knowledge on KPIs/KRIs and ensure KPIs/KRIs of the team are met and in line to SLA standards.

Ø Ability to conduct risk awareness session with team periodically as team should be made aware of past incidents, internal errors etc to ensure to avoid repetitive errors.

Ø Solid experience in doing periodic review of procedures, checklist, SLA, BCP and BIA documents etc and proven knowledge in handing amendments if any.

Ø Must have solid experience in Microsoft Office tools, in particular Excel and PowerPoint to enable analysis and presentation building.

Ø Collaborative mindset and an excellent team player with a zeal to learn new things.

Ø Ability to influence decision making throughout various organizational levels.

Ø Communicates effectively with diverse groups and individuals across different locations including within the team, onshore partners, project team, managers etc.

Ø Ability to understand, explain and support change.

Ø Ability to inspire and engage others.

Ø Ability to set up relevant performance indicators.

Specific Qualifications (if required)

Ø Accounting/Finance/Economics or Financial Services Related Degree

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Personal Impact / Ability to influence

Organizational skills

Communication skills – oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage a project

Analytical Ability

Ability to anticipate business / strategic evolution

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Master Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)

Job Title: Credit Transaction Management (Credit Operations) – Associate

Credit Documentation and system input Officer

Date:

Department:

CTM

Location: Mumbai

Business Line / Function:

CIB ITO

Reports to:

(Direct)

Manager

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Nil

Directorship / Registration:

Position Purpose:

The position is located in ISPL (India) and report to Manager

CTM is responsible for ensure credit approvals and credit reviews are updated/documented in a timely manner.

Responsibilities

Preparation of credit and security documents in line with the credit approvals

Documentation control to ensure that terms & conditions of Facility Documents conform to credit decision and legal requirement.

Validate fulfilment of conditions precedent, control limit availability in systems (Atlas II and CAT) in conformity to credit decisions and documentations, follow up on condition subsequent, documents/temporary waiver

Validate the framework of required covenants in the ‘Covenant Manager’ tool, against executed credit agreements

To certify/validate the risk data integrity in risk systems, Atlas II, RGM, CAT, and CRF in conformity with credit decision and of risk data related to Guarantors and guarantee records

To regularly report and monitor any anomalies in legal documentation and expiry date of legal documentation.

To alert Risk Corporate, Business Head and Management on any indication of drift of risk profile during the control missions

Contribute to successful delivery of systems and control reports enhancement with adequate UATs

Promote and contribute to the implementation of a common culture and approach within CTM, and promote individual initiative, autonomy and versatility

After reception of signed legal documents

In cases where required, prepare additional documents (e.g. registration form for security documents, tenancy consent letter), invoice for set-up fees, memo to relevant department to arrange retrocession payment, etc.

Collection and follow-up of various fees such as renewal, commitment and upfront fees,.

Input of the guarantee data in the Received Guarantee Module and keep up to date the data for all credit facilities

Input covenant framework and testing result in the Covenant Manager tool

Input required audit financial statement for both customers and guarantors and follow up with Business/ CA to ensure receipt of required audit financial statement

Analyse credit committee decisions and ensure credit review updates are transposed and updated into respective systems.

Ensure control checklists are adequately prepared.

Monitoring of genuine excess or exceptions for financing métiers products

Ensure all monitoring and data control Reports (excess, covenants, utilisations, wathclist ETC…) are adequately prepared, tracked and monitored

Data maintenance in the systems

– Input and update credit risk data in bank accounting system and FX limits based on credit approval output.

– Input and update overdraft rates in bank accounting system based on credit approval output.

– Maintenance of monthly KPI reporting/ dashboard

– Input required audit financial statement for both customers and guarantors and follow up with Business/ CA to ensure receipt of required audit financial statement

Ad-hoc tasks

Contribute to successful delivery of systems and control reports enhancement with adequate UATs

Participate and contribute local/regional/global projects

Contribution to Regulatory/IG audits

Participate and contribute to BCP

Contributing Responsibilities

To alert Risk Corporate, Business Head and Management on any indication of drift of risk profile during the control missions

Promote and contribute to the implementation of a common culture and approach within ITO 3C, and promote individual initiative, autonomy and versatility

Possess a culture of accountability and discipline for management of credit risk data quality

Clear understanding of data definition in order to secure the data quality

Direct contribution to BNPP operational permanent control framework.

Comply with regulatory requirements and internal guidelines

Technical & Behavioral Competencies

Good understanding of risk concepts and methodologies.

Good understanding of Financial products for banks/ FIs

Knowledge of credit processes

Good understanding of transaction workflows, booking concept and booking system

Being familiar with local regulations

Commitment to the role and capacity to meticulously implement the ITO 3C Mission Statement

Excellent written and verbal communication skills

Excellent attention to detail

Strong interpersonal skills

Good time-management skills

Autonomy and capacity to take initiative

Capacity to remain objective and independent in order to fulfil the control role required

Behavior

Work under pressure

Accurate and attention to detail/ rigor

Committed and Motivated by a strong sense of accountability and care about delivering.

Team player and Collaborative

Ability to collaborate/ Teamwork

Active listening

Ability to deliver/ results driven

Specific Qualifications (if required)

Degree in Banking & Finance or equivalent qualification in Banking sector with more than 5 years relevant experience in preparation and review of legal credit and security documentation on structured deals, control and monitoring function of corporate credit

Skills Referential

Behavioural Skills:

Attention to detail / rigor

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Active Listening

Transversal Skills:

Ability to develop others & improve their skills

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to develop and adapt a process

Ability to inspire others and generate people’s commitment.

Ability to setup relevant performance indicators.

Ability to anticipate business/ strategic evolution

About BNP Paribas Group:

About BNP Paribas India Solutions:

Commitment to Diversity and Inclusion:

Position Purpose:

The Associate – Application Support is responsible for providing high-quality technical and functional assistance to our clients, ensuring their issues are resolved efficiently and professionally. The primary goal is to deliver an exceptional client experience by troubleshooting problems, providing clear guidance, and maintaining high standards of service delivery.

Scope: All of Group’s entities that consume services of the RISK ORM ICT GROUP Risk.

Responsibilities:

Technical Support & Resolution

Ticket Management: Manage the full lifecycle of support tickets, from initial intake to final resolution, ensuring all documentation is accurate and up to date.
Troubleshooting: Analyze and diagnose technical issues, providing effective workarounds or permanent solutions to resolve client challenges.
SLA Adherence: Respond to and resolve client inquiries within the agreed-upon Service Level Agreements (SLAs) to ensure timely service.
Knowledge Base Contribution: Document common issues and create “How-to” guides to help clients self-serve and to assist team members in faster resolution.
Escalation Handling: Identify complex issues that require higher-level technical intervention and escalate them to the Team Leader or IT team with a detailed summary of the problem.
Feedback Loop: Provide feedback to the Team Leader regarding recurring bugs or process friction to help drive product and workflow improvements.

Client Experience

Service Delivery: Act as the primary point of contact for clients, ensuring a supportive and helpful experience.
Communication: Keep clients informed of the progress of their tickets through proactive and clear updates.

Skills and Experience Required:

• Successful candidate will have exposure to operating in application support environment in global organizations, with robust knowledge of customer service, support, technology, risks, architecture and related tools.

• Prior knowledge to RISK management applications, exposure to the Financial Services industry is a must.

• Experience with application and systems support is preferred.

Specific requirements:

• Bachelor’s degree in communications, Business, or a related field preferred; or equivalent practical experience in a customer-facing role.

• 2+ years of experience in a customer-facing technical support or helpdesk role.

• Team player – focus on the success of the whole team. Working well both with others, as well as individually.

• Excellent stakeholder management skills.

• Good listening and analytical skills – being able to come to a thoughtful and business focused conclusion quickly.

• Ability to see the customer perspective, i.e. from a business point of view, the most secure solution is not always workable or realistic considering costs and benefits.

Competencies

Technical Skills:

· Proficiency in Microsoft Office

· JIRA

· Service Now

Behavioral Skills:

Customer Centricity: A strong desire to help others and a commitment to providing a positive client experience.
Communication: Excellent verbal and written communication skills in English, with the ability to explain complex technical concepts simply.
Analytical Thinking: Strong problem-solving skills and the ability to investigate issues logically and methodically.
Time Management: Ability to prioritize a high volume of tasks effectively in a fast-paced environment.

Conduct:

Be a role model, supporting and fostering a culture of good conduct.
Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks.
Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure.

Location: Preferred Chennai, India

Position Purpose:

Scope: All of Group’s entities that consume services of the RISK ORM ICT GROUP Risk.

Responsibilities:

Technical Support & Resolution

Ticket Management: Manage the full lifecycle of support tickets, from initial intake to final resolution, ensuring all documentation is accurate and up to date.
Troubleshooting: Analyze and diagnose technical issues, providing effective workarounds or permanent solutions to resolve client challenges.
SLA Adherence: Respond to and resolve client inquiries within the agreed-upon Service Level Agreements (SLAs) to ensure timely service.
Knowledge Base Contribution: Document common issues and create “How-to” guides to help clients self-serve and to assist team members in faster resolution.
Escalation Handling: Identify complex issues that require higher-level technical intervention and escalate them to the Team Leader or IT team with a detailed summary of the problem.
Feedback Loop: Provide feedback to the Team Leader regarding recurring bugs or process friction to help drive product and workflow improvements.

Client Experience

Service Delivery: Act as the primary point of contact for clients, ensuring a supportive and helpful experience.
Communication: Keep clients informed of the progress of their tickets through proactive and clear updates.

Skills and Experience Required:

• Prior knowledge to RISK management applications, exposure to the Financial Services industry is a must.

• Experience with application and systems support is preferred.

Specific requirements:

• Bachelor’s degree in communications, Business, or a related field preferred; or equivalent practical experience in a customer-facing role.

• 2+ years of experience in a customer-facing technical support or helpdesk role.

• Team player – focus on the success of the whole team. Working well both with others, as well as individually.

• Excellent stakeholder management skills.

• Good listening and analytical skills – being able to come to a thoughtful and business focused conclusion quickly.

• Ability to see the customer perspective, i.e. from a business point of view, the most secure solution is not always workable or realistic considering costs and benefits.

Competencies

Technical Skills:

· Proficiency in Microsoft Office

· JIRA

· Service Now

Behavioral Skills:

Customer Centricity: A strong desire to help others and a commitment to providing a positive client experience.
Communication: Excellent verbal and written communication skills in English, with the ability to explain complex technical concepts simply.
Analytical Thinking: Strong problem-solving skills and the ability to investigate issues logically and methodically.
Time Management: Ability to prioritize a high volume of tasks effectively in a fast-paced environment.

Conduct:

Be a role model, supporting and fostering a culture of good conduct.
Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks.
Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure.

Location: Preferred Chennai, India

Job Title: KYC Due Diligence Officer – Associate

Department: Client Engagement & Financial Security Ops

About Business line/Function:

Client Engagement & Financial Security (CEFS) encompasses comprehensive client due diligence for existing and new clients, seamless end-to-end KYC management for C100, and robust screening capabilities across various business lines and geographies. It acts as the go-to platform for efficient fund creation (NLE) and leverages the expertise of accredited Senior KYC Officers to ensure high-quality standards. CEFS also supports Fenergo Data Quality Management and leads the innovative Trigger Event Automation initiative to enhance KYC recertification.

Additionally, CEFS manages critical reference data setup and maintenance, delivering global support for Client Accounts, Signatories, SSI’s, and Holiday Calendars. It provides audit confirmation statements and regulatory support on client services. CEFS conducts thorough post-facto monitoring and investigations to detect suspicious activities related to money laundering and terrorist financing, while optimizing Actimize Screening Tool capabilities. Lastly, it establishes premium Client Relationship Management (OCRM) in ISPL to deepen relationships with T20 & C100 clients, facilitating operational excellence and partnering on strategic matters to drive mutual growth and success.

Position Purpose:

The KYC Due Diligence team in ISPL is responsible for the Preparation of files due for periodic reviews (Recertification) for existing customers and (Onboarding) for new clients of BNP Paribas across multiple countries across APAC, EMEA and America. It is extended team working with onshore counterpart to support completion of KYC on all existing and new clients of BNP Paribas.

Responsibilities

Direct Responsibilities

· Perform due diligence on Institutional clients across all risks for SDD, CDD & EDD files (low, medium and high)

· Exposure on retrieving client documents doing public searches, registries and client websites

· Have minimum of 3 to 4 years of end-to-end KYC experience on Corporate/Financial Institutions.

· Interaction with Internal and external clients to explain and source KYC information

· Perform required KYC screenings on customers documenting the information obtained on the clients as required by global KYC procedure.

· Obtain mandatory documents and reports as per KYC requirements

· Perform necessary checks to identify politically exposed persons, sanctioned, Adverse Information on individuals and entities and mitigate risks associated with financial crimes.

· Implement additional steps, validating KYC risk compliance bases on research of customer records

· Constant and regular review of processes and areas to be in line with the new developments and gain efficiency.

· Ensure data and documents are entered (scanned and archived) into systems properly

· Ensure the files pass all quality and control reviews. Escalate concerns / issues as needed as company guidelines and local requirements.

· Communicate within the team, Compliance, the business and IT.

Contributing Responsibilities

· Contribute to the implementation of Permanent Control policies and procedures in day-to-day business activities

· Ensure all requests received are assigned within the team and drives the team to achieve the expectation set by onshore

· Active participation in regular review of operational procedural changes /requirements during processing functions / staff meetings

Specific Qualifications:

• Minimum 3-5 years of experience along with Bachelor’s Degree – in management, commerce, finance, science, economics, related field or equivalent experience.

• Prior experience in similar domain.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

· Sound knowledge of the on boarding/ KYC recertification process

· Knowledge of the global and local regulations related to banking and financial services

· IT literate and familiar with Microsoft Office (Excel to macro level), PowerPoint

· Ability to work on multiple IT systems

Behavioral Skills:

· Good communication skills is a pre-requisite

· Accuracy and rigor

· Team player

· Fluent in English; Knowledge of French or a foreign language would be a plus

· Adaptable flexible approach to the working environment

· Flexibility to work in shifts – APAC, Europe, MEA, India, AMER

Education Level: Bachelor Degree or equivalent

Location: Mumbai

About BNP Paribas Group:

About BNP Paribas India Solutions:

Commitment to Diversity and Inclusion

Position Purpose:

Scope: All of Group’s entities that consume services of the RISK ORM ICT GROUP Risk.

Responsibilities:

Technical Support & Resolution

Ticket Management: Manage the full lifecycle of support tickets, from initial intake to final resolution, ensuring all documentation is accurate and up to date.
Troubleshooting: Analyze and diagnose technical issues, providing effective workarounds or permanent solutions to resolve client challenges.
SLA Adherence: Respond to and resolve client inquiries within the agreed-upon Service Level Agreements (SLAs) to ensure timely service.
Knowledge Base Contribution: Document common issues and create “How-to” guides to help clients self-serve and to assist team members in faster resolution.
Escalation Handling: Identify complex issues that require higher-level technical intervention and escalate them to the Team Leader or IT team with a detailed summary of the problem.
Feedback Loop: Provide feedback to the Team Leader regarding recurring bugs or process friction to help drive product and workflow improvements.

Client Experience

Service Delivery: Act as the primary point of contact for clients, ensuring a supportive and helpful experience.
Communication: Keep clients informed of the progress of their tickets through proactive and clear updates.

Skills and Experience Required:

• Prior knowledge to RISK management applications, exposure to the Financial Services industry is a must.

• Experience with application and systems support is preferred.

Specific requirements:

• Bachelor’s degree in communications, Business, or a related field preferred; or equivalent practical experience in a customer-facing role.

• 2+ years of experience in a customer-facing technical support or helpdesk role.

• Team player – focus on the success of the whole team. Working well both with others, as well as individually.

• Excellent stakeholder management skills.

• Good listening and analytical skills – being able to come to a thoughtful and business focused conclusion quickly.

• Ability to see the customer perspective, i.e. from a business point of view, the most secure solution is not always workable or realistic considering costs and benefits.

Competencies

Technical Skills:

· Proficiency in Microsoft Office

· JIRA

· Service Now

Behavioral Skills:

Customer Centricity: A strong desire to help others and a commitment to providing a positive client experience.
Communication: Excellent verbal and written communication skills in English, with the ability to explain complex technical concepts simply.
Analytical Thinking: Strong problem-solving skills and the ability to investigate issues logically and methodically.
Time Management: Ability to prioritize a high volume of tasks effectively in a fast-paced environment.

Conduct:

Be a role model, supporting and fostering a culture of good conduct.
Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks.
Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure.

Location: Preferred Chennai, India

Position Purpose:

Scope: All of Group’s entities that consume services of the RISK ORM ICT GROUP Risk.

Responsibilities:

Technical Support & Resolution

Ticket Management: Manage the full lifecycle of support tickets, from initial intake to final resolution, ensuring all documentation is accurate and up to date.
Troubleshooting: Analyze and diagnose technical issues, providing effective workarounds or permanent solutions to resolve client challenges.
SLA Adherence: Respond to and resolve client inquiries within the agreed-upon Service Level Agreements (SLAs) to ensure timely service.
Knowledge Base Contribution: Document common issues and create “How-to” guides to help clients self-serve and to assist team members in faster resolution.
Escalation Handling: Identify complex issues that require higher-level technical intervention and escalate them to the Team Leader or IT team with a detailed summary of the problem.
Feedback Loop: Provide feedback to the Team Leader regarding recurring bugs or process friction to help drive product and workflow improvements.

Client Experience

Service Delivery: Act as the primary point of contact for clients, ensuring a supportive and helpful experience.
Communication: Keep clients informed of the progress of their tickets through proactive and clear updates.

Skills and Experience Required:

• Prior knowledge to RISK management applications, exposure to the Financial Services industry is a must.

• Experience with application and systems support is preferred.

Specific requirements:

• Bachelor’s degree in communications, Business, or a related field preferred; or equivalent practical experience in a customer-facing role.

• 2+ years of experience in a customer-facing technical support or helpdesk role.

• Team player – focus on the success of the whole team. Working well both with others, as well as individually.

• Excellent stakeholder management skills.

• Good listening and analytical skills – being able to come to a thoughtful and business focused conclusion quickly.

• Ability to see the customer perspective, i.e. from a business point of view, the most secure solution is not always workable or realistic considering costs and benefits.

Competencies

Technical Skills:

· Proficiency in Microsoft Office

· JIRA

· Service Now

Behavioral Skills:

Customer Centricity: A strong desire to help others and a commitment to providing a positive client experience.
Communication: Excellent verbal and written communication skills in English, with the ability to explain complex technical concepts simply.
Analytical Thinking: Strong problem-solving skills and the ability to investigate issues logically and methodically.
Time Management: Ability to prioritize a high volume of tasks effectively in a fast-paced environment.

Conduct:

Be a role model, supporting and fostering a culture of good conduct.
Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks.
Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure.

Location: Preferred Chennai, India

Job Title: Assistant Manager – Developer Microsoft Power platform

Department: Cardif CIO Office

About Business line/Function:

BNP Paribas Cardif is a world leader in bancassurance partnerships, providing its customers with products and services that let them realise their goals while protecting themselves from unforeseen events. BNP Paribas Cardif is committed to having a positive impact on society and to making insurance more accessible. A subsidiary of BNP Paribas, the insurer has a unique business model anchored in partnerships. It creates solutions for more than 500 partner distributors in a variety of sectors – including banks and financial institutions, automotive sector companies, retailers and telecommunications companies – as well as for financial advisors and brokers who market the products to their customers. With a presence in 30 countries and strong positions in Europe, Asia and Latin America, BNP Paribas Cardif is a global specialist in personal insurance, the world leader in creditor insurance and a major contributor to financing for the real economy. With 9,000 employees worldwide, BNP Paribas Cardif had gross written premiums of €40.5 billion in 2025.

BNP Paribas Cardif IT is a global organization with about 3000 IT staff across Europe, Latin America and Asia. Its mission is to drive and support our business strategy across all regions by leading digital transformation and delivering secure, resilient, and scalable industrial technology solutions. It is committed to enabling innovation, strengthening cyber resilience, and fostering collaboration and diversity across markets and teams to create exceptional value for our customers and partners, and ensure sustainable growth for BNP Paribas Cardif at the global scale.

Position Purpose: As part of the CoE (Center of Expertise) Steering of the CIO Office, the candidate will join the squad responsible for designing, developing, and maintaining reporting solutions supporting both BNP Paribas Group requirements and internal IT Cardif management needs.

Responsibilities

Direct Responsibilities

The candidate will work in an extended team mode with colleagues in France and Portugal, and his major responsibilities will be to:

· Design, develop, test, and maintain reporting solutions using Power BI, Power Apps, Power Automate, and Excel.

· Automate reporting and data collection processes to improve efficiency and data quality.

· Ensure reporting solutions meet performance, reliability, and security standards and the Technical Leader recommendation

· Produce and maintain technical documentation and user guides.

· Support end-users and contribute to continuous improvement initiatives.

Technical & Behavioral Competencies

The successful candidate must have some knowledge on IT development; he should also have those technical competencies:

· Experience with the Microsoft Power tools.

· Data manipulation, cleansing, feature engineering, etc…

· Multi-dimensional data mining and analysis

· Knowledge of using Microsoft Excel files as data input or as reports output and be able to do some query

· Understanding of data modeling and reporting architecture principles

For the other competencies:

· Strong team-player mindset and collaborative attitude.

· Customer-oriented with a commitment to delivering high-quality service.

· Attention to detail and high level of rigor.

· Ability to communicate effectively with both technical and non-technical stakeholders.

· Proactive approach and continuous improvement mindset.

Specific Qualifications:

N/A

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

· Microsoft Power Tool

· Microsoft Excel

· Reporting & Dashboard Design

· Agile / Scrum Methodology

Behavioral Skills:

· Ability to collaborate / Teamwork

· Organizational skills

· Ability to deliver / Results driven

Education Level: Master Degree or equivalent with at least 5 years of experience

Location: CHENNAI

About BNP Paribas Group:

About BNP Paribas India Solutions:

Commitment to Diversity and Inclusion